Empathy in Health Technologies
Many projects in HCI focus on health care and data collection, including those that help might diagnose or identify different disorders or communicate health information. One danger of this is the potential for these technologies to cause unnecessary fear and anxiety in its users over their health or the health of their loved ones. We are exploring ways that technology can be designed to be more empathic and sensitive to the prospect of delivering potentially negative health care information, and in particular, technology that may potentially identify bad news of a diagnosis.
Exploring the Use of Technology in Healthcare Spaces and its Impact on Empathic Communication
Mandy Fonville, Eun Kyoung Choe, Susan Oldham and Julie A. Kientz
ACM International Health Informatics Symposium, 2010. Short Paper (PDF)